Employment

Available Positions

The San Diego Natural History Museum is an Equal Opportunity Employer. Interested in becoming a volunteer? View our current needs.

ORGANIZATIONAL BACKGROUND

The San Diego Society of Natural History was founded in 1874 by a handful of citizen-naturalists and is the oldest scientific institution in southern California, and the third oldest west of the Mississippi.

The Mission of the San Diego Natural History Museum is to interpret the natural world through research, education and exhibits; to promote understanding of the evolution and diversity of southern California and the peninsula of Baja California; and to inspire in all a respect for nature and the environment.

The Museum has a collection of more than 8 million research specimens and conducts research in the areas of paleontology, entomology, herpetology, ornithology, mammalogy and botany. We provide educational opportunities to over 100,000 children each year and close to 400,000 people visit our exhibitions each year. The Museum operates an onsite gift shop and a café offering bar services, and also has over 700 active volunteers who serve in our research and education programs.

The Museum is located in historic Balboa Park and houses over 8500 square feet of exhibition space and a 300-seat 3D theater.

The San Diego Natural History Museum strives to provide a stellar experience for our visitors, volunteers and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the supervision of the Controller, the accounts receivable accountant is responsible for full cycle accounts receivable, ensuring that client invoices are correct, accurate, and delivered to the client in a timely manner, and managing the collection aspect of accounts receivable.  Other accounting duties include processing semi-monthly payroll, maintaining fixed asset schedules, account reconciliations, and maintaining financial reports, records, and general ledgers.  This position is non-exempt and is eligible for all the benefits the Museum offers.

GENERAL RESPONSIBILITIES:

  • Review client contracts to understand all necessary information, including billing and payment terms
  • Create client invoices and track outstanding receivables
  • Collection of past due client balances
  • Enter and maintain client contract details and create billing schedules in Sage Intacct accounting software
  • Ensuring all invoices are up to client standards
  • Process semi-monthly payroll using ADP Workforce Now
  • Maintain museum’s fixed asset schedule
  • Prepare, review, and post journal entries and reconcile general ledger accounts
  • Responsible in analyzing transactions, explaining variances, preparing schedules, completing reconciliations and providing support for annual financial audit and budgets
  • Assist with implementing new automated systems and data conversions
  • Prepare monthly financial reports for museum managers and work with managers on budgeting and cost management
  • Assist Controller with daily, monthly, and year-end operations of the accounting department and provide accounting support for other job duties as assigned

CANDIDATE PROFILE:

  • Bachelor Degree in accounting from four-year College or University
  • Minimum of four years of accounts receivable experience
  • Experience with payroll processing, preferably using ADP Workforce Now
  • Passionate about providing an excellent customer service experience to clients
  • Knowledge of Sage Intacct and automated expense management systems a distinguishing factor
  • Strong general ledger experience, with excellent knowledge of Generally Accepted Accounting Procedures (GAAP)
  • Superior attention to detail and ability to insure compliance with internal policies and procedures
  • Strong written and oral communication skills

To apply please submit resume, cover letter outlining your experience, salary requirement and three professional references to gsantos@sdnhm.org.

NO PHONE CALLS, NO DROP INS, and NO RECRUITERS please.

Ensure bars and bar service areas are maintained, replenished and clean at all times. Have knowledge of bar supplies and inventory. Ensure client and guest satisfaction. All duties are to be performed in accordance with California State laws and regulations as well as Company policies, practices and procedures. The requirements listed below are representative of the knowledge, skill and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

Major Responsibilities

  • Complete tasks related to stocking, replenishing, cleaning, maintenance and preparation of beverages.
  • Move and assemble portable bars.
  • Clean and polish bar, counters, shelves and equipment.
  • Comply with inventory control measures.
  • Return all product and equipment to proper storage location or dish room.
  • Remove all trash and recyclables from bar areas and dispose of properly.
  • Maintain a professional appearance at all times.
  • Maintain a safe, clean, organized and stocked work area following sanitation standards.
  • Maintain professional relationship with all coworkers.

Qualifications:

  • 1-2 years’ experience in food and/or bar service desired
  • High School Diploma or equivalent desired
  • Good oral communication skills and the ability to read, write and communicate effectively in English.
  • Excellent hospitality and customer service skills, service standards, guest relations and etiquette.
  • Able to understand directives and utilize basic mathematical skills
  • Lift and carry up to 75 pounds at a time, perform various activities such as constant standing, walking, frequent bending, reaching, kneeling and squatting.
  • Ability to work in a noisy environment.
  • Flexible part-time schedule including some long shifts, nights, weekends and holidays on an on-call basis.
  • If hired a (Live Scan) background check will be required.

Please send cover letter and resume to rhammond@sdnghm.org

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Café Attendants to assist guests at our Cafe. The Café Attendant provides Museum guests an unparalleled customer service experience in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor.

This position requires Saturday and Sunday availability.Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

  • Assist in kitchen. Prepare food according to the instructed recipe, package and label items for sale, make coffee.
  • “Clean as you go” for each work station
  • Change trash as needed. Clean tables and sweep dining area as needed.
  • Keep track of current stock levels for all items in use. Restock as needed.
  • Maintain accurate cash drawer through shifts
  • Provide consistent and excellent customer service to visitors, members, and staff
  • Other duties as assigned

QUALIFICATIONS:

  • High School Diploma or GED
  • Must possess valid food handler
  • The top qualification required is a friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors
  • Professional demeanor, reliable, and hardworking
  • A background in customer service, hospitality, or retail with experience in cash handling is desirable
  • Familiarity with Balboa Park a plus
  • Must be able stand for long periods of time and communicate verbally for the majority of each shift
  • Ability to learn processes, procedures and information quickly

Please submit your cover letter and resume to hr@sdnhm.org. No phone calls or drop-ins please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Custodians to be part of the cleaning crew that daily cleans and maintains the buildings public areas, office areas and collection areas.Also, to assist with daily chores needed by staff. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day. 

Responsibilities include:

  • Clean restrooms
  • Clean floors
  • Trash removal
  • Clean windows, exhibit cases
  • Dust
  • Other duties as assigned

Qualifications:

  • Able to lift up to 35 pounds
  • 2 years of janitorial experience
  • High school diploma or GED
  • Able to work weekends and holidays
  • Great customer service skills

Qualified applicants please send your resume to hr@sdnhm.org

The Events Coordinator helps manage the production and on-site execution of events held within the Museum. This includes internal events, corporate events, weddings and receptions, non-profit events, high school dances and other parties. This individual also assists with other departmental duties, including sales, marketing, and administrative tasks. The position reports directly to the Director of Events and works closely with the Events Manager to coordinate all on-site events.

Roles and responsibilities:

Production of Facility Usage Events

  • Manages the production of Facility Usage events (external clients) as assigned
  • Conducts walk-throughs with booked clients and/or vendors
  • Advises the client throughout the planning process and provides pre-event guidance to clients to assure adherence to all Museum regulations
  • Creates work orders and diagrams and distributes to key departments
  • Maintains a strong working relationship with internal clients, including departmental directors and other key staff to ensure event logistics are secured
  • Develops professional relationships with vendors and works closely with them throughout the event planning process, including the load-in and load-out logistics.
  • Provides on-site coverage at events, supervising all Event Leads and Event staff
  • Works closely with Building Operations and Security the night of the event
  • Provides on-site expertise and excellent customer service to the client throughout the duration of the event
  • Coordinates all day-of event activities - puts together staff clipboards for events (with work orders, diagrams, sign-in sheets, event evaluations, etc.)
  • Coordinates all post-event activities, including thank you letters to clients, preparing follow-up report, requesting photos and finalizing the event file

Production of Internal Museum Events

  • Works closely with Museum staff to manage the internal departmental events, including: Fundraising, Membership, Paleo Dinner, Volunteer Appreciation Dinner, Educator Night, Staff Parties and other internal Museum events
  • Creates work orders and diagrams and distributes to key departments
  • Works closely with numerous Museum departments (Security, Building Operations, Visitor Services, Marketing, Audio Visual, Museum Store and Education) to ensure proper communication and that event logistics are secured
  • Coordinates the laundering of linens after events
  • Provides on-site coverage at events, supervising all Event Leads and Event staff

Events Staff

  • Works closely with Food & Beverage Director and Events Manager to determine staffing needs for events
  • Reviews staff schedules for each event with Events Manager
  • Assists Events Manager with scheduling staff
  • Supervises event and bar staff during events

Sales and Marketing 

  • Assists the Director of Events in reaching the Department’s overall sales revenue goals
  • Focuses on high school sales and marketing
  • Responds to all leads as assigned in a timely fashion
  • Conducts potential client site visits
  • Attends industry events as needed
  • Prepares proposals, contracts, impact reports, invoices, etc.
  • Assists with other sales and marketing functions as requested, including print and online marketing efforts.
  • Assists with the Annual Vendor Showcase marketing event

Department Resources

  • Updates vendor spreadsheets and other tracking spreadsheets as necessary or requested
  • Coordinates the Preferred Partners participation and maintains files (insurance, etc.)
  • Updates and edits the Museum Events calendar as needed
  • Keeps all filing and administrative tasks up-to-date and accurate
  • Manages department vendor accounts (GBS linens, etc.)
  • Attends (and leads as necessary) the weekly Museum Events meetings
  • Keeps events storage closets clean and organized
  • Updates facility usage clients and vendors in Altru database
  • Understands and is proficient in all Museum safety and emergency procedures

Qualifications and Requirements:

  • Associate’s degree preferred, special event certification a plus
  • 1-2 years special events experience required
  • Exemplary customer service skills
  • Must have rigorous attention to detail, ability to manage multiple deadlines, and excellent organizational abilities
  • Proficiency in computer applications, including Microsoft Word, Excel and Outlook
  • Database experience preferred
  • Ability to work late nights and weekends
  • Must be guest-oriented and service-minded

 Compensation:

•             $16.80/hour.

Please submit cover letter, resume and three references to jsahagun@sdnhm.org.

The Facility Engineer is primarily responsible for maintaining the proper functioning of all MEP, HVAC, and life safety equipment throughout the building both during regular hours and after hours. This position aids the Senior Director of Operations in handling facility operations and protocols in order to uphold the appropriate standards of the SDNHM. The Facility Engineer is responsible for managing the overall maintenance of the Museum facilities, including off-site warehouse and Museum owned vehicles, and is accountable for maintaining compliance with hazardous materials and accessibility regulations, reporting compliance under OSHA and other government regulatory agencies.

Specific Responsibilities:

Facility

  • Maintains a functional knowledge of systems which include: HVAC/DDC Controls, Plumbing, Fire Protection/Fire Alarm, Elevators, Back-up Generators, Landscaping, Building Management Systems, Lighting Systems, Roof Systems, and Electrical Systems.
  • Diagnose, repair, and perform preventative maintenance on various types of equipment including, but not limited to: Chillers, Boilers, Air Handling Units, Cooling Towers, VAV Boxes, and Pumps.
  • Proactively inspect building and facilities equipment/furnishings to determine functional systems and detect malfunctions and needed repairs. Provide responsive assistance to the Senior Director of Operations to support the timely completion of Museum construction, repairs, or space alteration projects.
  • Oversees the General Maintenance Technician in order to maintain functionality and appearance of the facility, and all associated department personnel, including but not limited to, recruiting and selecting new staff, establishing work-related duties/responsibilities, training and scheduling, and periodically reviewing and evaluating staff performance.
  • Develops the department’s budget in collaboration with the Senior Director of Operations including negotiating with contractors, vendors, craftsmen, repair and cleaning services, and supply purchases.
  • Manages the selection of contracted vendors, schedules contractors, conducts site job walks, collects bids for projects, and manages adherence of vendors to Museum policies. 
  • Maintains a routine maintenance schedule including general painting needs, roof and other structural concerns, pest management, and safety training for all staff.
  • Maintains files on building plans and facility renovations. 

Health and Safety

  • Oversees the implementation of the Museum’s hazardous materials and disposal plan.
  • Ensures that permits/records pertaining to hazardous chemicals, generating periodic reports to the County and other agencies as required by law, are maintained.
  • Coordinates with the Fire Department as needed, for regular site inspections or responses to emergencies on site.
  • Responsible for the development and training under a disaster plan, devising a checklist to be followed in the event of an emergency.
  • Serves as primary contact in the event of certain facility emergencies.
  • Maintains functional knowledge of the condition of the Museum and the warehouse at all times including knowledge of security equipment (Fire Panel, Burglar alarm, Fire extinguishers, Fire Code Compliance).

Additional duties

  • Interacts with all Museum personnel to help facilitate the coordination of events, programs, projects, and storage within the facility, as well as being responsible for working with all departments to establish and monitor capital improvements that enhance the mission of the Museum and the visitor experience.

Essential Requirements:

  • Proven team player with strong communication skills who is approachable and responsive.
  • Expected to actively support diversity on their teams and museum-wide.
  • 5 years of demonstrated management experience in a large facility maintenance capacity within a museum or other similar environment.
  • Proven leader in hiring, training and supervising employees.
  • Frequent standing, walking, bending, sitting, climbing (stairs & ladders), crawling and lifting of moderately heavy loads up to 50lbs.
  • Occasional work in elevated places.
  • Good auditory skills with a full range of hearing. Good vision including acuity, depth perception, color vision.
  • Comfortable working around the general public.
  • Able to respond to emergency situations including but not limited to chemical spills, fires, and evacuations.
  • Able to safely operate an electric transport cart, a hand truck, a tractor, a forklift and scissor lift (used frequently) along with other equipment used to maintain the facilities.
  • Frequent work throughout all Museum and warehouse facilities including conference facilities, galleries, exhibit halls, presentation halls, research laboratories, storage rooms, and maintenance and/or metal/wood shop.
  • Frequent work outdoors.
  • Valid California driver’s license and good vehicle operation record.
  • Occasional work with or possible exposure to various chemicals.
  • Fluently bilingual in English/Spanish a plus.

To apply please submit resume, cover letter outlining your experience, salary requirement and three professional references to hr@sdnhm.org. No phone calls, no drop ins, and no recruiters please.

The San Diego Natural History Museum is seeking enthusiastic and friendly part time Line/Prep Cooks to assist the Kitchen Supervisor at our Cafe. The Line/Prep Cook provides support to the Kitchen Supervisor in a fast-paced, educational and entertaining environment. The ideal candidates will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor. 

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

  • Prepares food according to the instructed recipes
  • Packages and labels food items for sale
  • Follows food prep list created by Kitchen Supervisor
  • Labels and stocks all ingredients on shelves so they can be organized and easily accessible
  • Undertakes basic cooking duties such as reducing sauces, parboiling food etc.
  • Maintains a clean and orderly kitchen by washing dishes, sanitizing surfaces, taking out trash etc.
  • Keeps work station clean during shift
  • Conducts back-of-house opening and closing tasks as required
  • Must have experience on all stations (Line, Sauté, Fry, Grill, etc.)
  • Performs other duties as assigned 

QUALIFICATIONS:

  • High School Diploma or GED
  • Must possess valid food handler certification
  • 2+ years’ experience as line/prep cook
  • Professional demeanor, reliable, and hardworking
  • Patient with an ability to stay positive under pressure
  • Must be able stand for long periods of time and communicate verbally for the majority of each shift
  • Ability to learn processes, procedures and information quickly
  • Strong comprehension of recipes, intermediate knife and kitchen equipment skills
  • Proven cooking experience, including experience as a line chef, restaurant cook or prep cook

Please submit your cover letter and resume to rhammond@sdnhm.org. No phone calls or drop-ins please.

The Department of Paleontology at the San Diego Natural History Museum has openings for paleontological field monitors. These positions are part time, as needed. All work is funded through contracts.

The San Diego Natural History Museum is run and operated by the San Diego Society of Natural History, a private non-profit scientific organization incorporated in 1874. The Museum’s mission is to interpret the natural world through research, education and exhibits; to promote understanding of the evolution and diversity of southern California and the peninsula of Baja California; and to inspire in all a respect for nature and the environment.

Within the Museum, the Department of PaleoServices specializes in paleontological resource management. Our focus is on the recognition, recovery, and preservation of the significant and unique paleontological resources that occur in this region.

Major Responsibilities:

  • Field monitoring of active mass grading, trenching, and other excavation activities into potentially fossil-bearing sedimentary rocks (Cenozoic and upper Mesozoic marine and/or non-marine rock units) in the southern California region.
  • Field monitors will work in close proximity to heavy equipment and be expected to work safely, to collect unearthed fossils, and to record relevant stratigraphic and taphonomic data.
  • Opportunities for field survey work and fossil preparation are also possible.
  • Scheduled work hours are typically between the hours of 7 am to 3 pm Monday through Friday; however, work may also occur at night or on weekends.

Qualifications:

  • A minimum of a B.S. in Geology or a related discipline with an emphasis in paleontology.
  • Experience in field paleontology and stratigraphy is preferred.
  • Must be able to lift at least 50 lbs
  • Have a valid Driver’s License and a clean driving record.

For general information about our paleontology mitigation program, please visit http://www.paleoservices.org

Start date: 1 November 2019

Please submit resumes and cover letter including salary expectations to hr@sdnhm.org. No phone calls or drop-ins, please.

The San Diego Natural History Museum is seeking intuitive, reliable, attentive, detail-oriented individuals with strong communication and customer service skills part-time security officers. Security officers are expected to uphold the museum rules and regulations by patrolling, observing, and reporting to the Security Supervisor and Operations Manager. This position is also expected to be the exemplary for Museum safety, customer service, general Museum knowledge, Park knowledge, and a model citizen, as well as protect Museum property and provide safety for Museum visitors, employees, and vendors.

This position requires Saturday and Sunday availability. Holidays and some evenings are required. The San Diego Natural History Museum is open daily, except for Thanksgiving and Christmas Day.

MAJOR RESPONSIBILITIES:

  • Patrol, observe, and report to Security Supervisor, Operations Manager, and Director of Visitor Services
  • Assist visitors and provide a variety of information regarding the Museum and Balboa Park.
  • Maintain a guest approach with all visitors to ensure a positive experience, including greeting each person as they enter and thanking each visitor as they leave.
  • Learn and stay current with Museum knowledge, such as pricing, membership, closures, and policies.
  • Maintain high level of awareness with regard to Museum rules, regulations, procedures, and policies; and enforce these with visitors and staff.
  • Daily documentation required to keep up to date the Daily Log.
  • Respond to visitor complaints and/or requests for assistance and evaluate appropriate course of action
  • Respond to emergency situations within and directly outside Museum (i.e. natural disasters, medical emergencies, etc.
  • Other duties as assigned.

QUALIFICATIONS:

  • Current Guard Card certification through BSIS
  • Current CPR/AED/First Aid Certification
  • High School diploma or equivalent; Post High school work preferred
  • 2 – 5 years of security experience, preferably in a cultural institution
  • Able to walk or stand up to 5 hours
  • Able to climb stairs, stop, kneel; able to respond quickly or jog
  • Able to lift up to 50 lbs.
  • Excellent customer service skills with the ability to maintain a professional demeanor in a challenging, dynamic environment and with all levels of patrons
  • Proficient in Microsoft Word, Excel, and Outlook
  • Ability to work independently and in a team
  • Intuitive decision-making and response
  • Strong organizational and communication skills
  • Strong attention to detail
  • Comfortable with public speaking
  • Comfortable dealing with a wide array of guests and customer service situations
  • Ability to perform crowd control by providing clear guidance and direction
  • Bilingual preferred

Please send resume and cover letter to hr@sdnhm.org No phone calls or drop-ins please.

As Vice President for Education and Engagement, you will lead vital public-facing museum activities for one of San Diego’s most popular and beloved museums.  Overseeing student classes and activities, adult-only evenings, exhibitions and on-the-floor engagement, community partnerships and special programs, the VPEE heads up a dynamic and talented team of 20+ staff and 700+ volunteers.  If you love a diverse portfolio this is an ideal position.  Our volunteers work in the Museum, on San Diego County’s unparalleled hiking trails, and on whale watching ships.  Our exhibitions focus on our research region of Southern California and the Baja California peninsula.  Our work studying, preserving, and promoting the understanding of the most biodiverse area in the lower 48 states is more critical than ever.

We seek a candidate with an active and creative mind, a passion for education, biodiversity and conservation, and a talented leader.  You will be joining a convivial and dedicated team, and will help shape strategic direction, growth, and financial stability of the Museum.  We seek a champion for visitor-centered culture at the Museum, who will find new ways to engage our binational public in environmental education and science. As a member of executive management team, you will report directly to the President and CEO, and work directly with the Board of Directors and relevant committees to develop and implement Museum policy.  

Responsibilities Include:

  • Vision and Strategy: Shapes a vision and strategy for impactful education and public programs, exhibitions, volunteers, and citizen science that engage the public on both sides of the US/Mexico border with the Museum’s research and collections. Identifies measureable outcomes, success criteria, and planning and assessment tools. Stays current with educational, exhibition, accessibility practices, and scholarship through a network of colleagues in the field, other disciplines, and literature reviews. Participates in executive management leadership team that establishes priorities for the Museum. Raises funds for educational activities.
  • Education and Public Engagement Program Development and Implementation: Oversees and directs the development and implementation of the Museum’s education program to engage students, adults, and Museum visitors on both sides of the US/Mexico border. Program design emphasizes the unique natural history of the Californias, and aims to instill a conservation ethic. Works closely with schools and out of school learning organizations to design programs that are standards-based and complement school-based learning. Public engagement will support cross-departmental collaboration, outside partnerships, and citizen science to extend and enhance visitor experiences during open hours and after-hours programs.
  • Communication and Collaboration: Works with colleagues across the Museum and Balboa Park to develop and implement key messages, strategies for outreach and promotion, and internal communications. Promotes high standards of customer service, both internally and toward Museum visitors. Works with colleagues to prioritize and develop funding strategies and proposals, in addition to cultivating funders and donors. Works with CFO/COO to ensure that fee-based programs are financially sound, and programs meet safety guidelines and museum policies. Works closely with scientific research staff to share the Museum’s current research and collections with the public in meaningful ways. Communicates engagement strategies to colleagues across the institution. Works with outside partner organizations, including local school districts, universities and community groups to plan and support programming.
  • Leadership and Staff Development: Direct reports include the Director of Experience Design (exhibitions), Director of Volunteers, and Education Department staff. Builds staff and volunteer skills by sharing new research and models, and through continuing education. Builds excitement and shared sense of program ownership with staff and volunteers through communication, and participation in program and exhibition development.
  • Research and Evaluation: Participates on cross-departmental evaluation committee to evaluate and improve processes, content, communication, staffing, and other issues.
  • Accessibility: Provides leadership to create bilingual exhibitions and materials that comply with the American with Disabilities Act (ADA) and Universal Design to ensure that the Museum is accessible to all visitors, and serves as an advocate for accessibility issues. Establishes good working relationships with community organizations representing underserved communities and people with disabilities.
  • Administration, Budgets, and Reporting: Works with direct reports to develop, plan, and track annual budgets and revenue for engagement areas. Oversees and directs the preparation of reports, conveying metrics, narratives, and/or budget. Participates actively in planning and budgeting for the Museum.

Traits and Characteristics Desired:

  • A seasoned and talented individual who has managed a diverse group of  people, programs and budgets
  • Experience working within and understanding informal or formal education, with a strong preference for knowledge and experience in both
  • Proven leadership at a senior level designing, developing and promoting informal and formal public programs and exhibitions to a wide-ranging population of learners
  • Exceptional communication skills, with the ability to connect effectively with diverse groups, write clearly and persuasively, and enhance and build meaningful relationships within and outside the Museum
  • Demonstrated ability to think and plan strategically
  • Exceptional leadership skills, with demonstrated ability to plan and implement long range projects, and motivate and coach a diverse group of personalities with different work styles
  • Minimum BA, and advanced degree in a relevant field preferable.

Personal Qualities:

  • Collegial team player with excellent interpersonal skills
  • Demonstrated resourcefulness and good judgment
  • Leads by example
  • Values inclusion, diversity of thought, backgrounds, and perspectives
  • Able to multi-task while maintaining attention to detail
  • Integrity and ethics beyond reproach
  • Constantly looking assess performance and to apply best practices
  • A strong environmental conservation ethic and commitment to community outreach

Compensation:

Salary range 110k – 115k plus a competitive benefits package.

Application Information: 

Please submit resume, writing sample, cover letter including salary expectation to hr@sdnhm.org. No phone calls or drop–ins, please.

The Hiring Committee will start reviewing applicants on November 18, 2019.

 

 

The Visitor Services Manager (VSM) is responsible for the daily operation and administration of the Visitor Services. Primary responsibilities include all aspects of managing the Visitor Services Leads and Visitor Services Associates, as well as reinforcing policies and procedures within the department. The VSM is a key liaison for the Visitor Services department with several departments including Accounting, Marketing and Communications, Membership, Education and Public Programs, and Special Events. The VSM ensures the needs of all guests are met with consistent and impeccable customer service. An outgoing personality, positive attitude, exceptional organizational skills, and flexibility are a must. The ideal candidate will approach challenges from a practical but optimistic standpoint.  

Essential Responsibilities

  • Manage Visitor Services staffing operations
    • Including, but not limited to, hiring, onboarding, scheduling, timecard management, conflict management, staff meetings and communications, and coordinate training in all processes and procedures.
  • Ensures delivery of exceptional customer service as well as resolves customer issues in a timely manner.
  • Supervise opening/closing procedures and daily operational aspects related to Museum’s public space including phone and email communications.
  • Maintain presence on the floor and at the desk on a regular basis
  • Complete daily/weekly/monthly reports required for internal and external stakeholders and partners.
  • Coordinate and maintain on-site signage, admissions-related web content, and phone messages.
  • Manage third-party ticketing operations (Balboa Park Explorer, Go Card/Smart Destinations, FIT partners) including reporting, pricing updates, and content changes.
  • Coordinate and manage large-scale admission operations such as Free Tuesday and December Nights.
  • Assist with updating and creating Visitor Services Department processes and procedures.
  • Maintain strong knowledge of the ticketing/database system.
  • Assist Senior Director of Operations with management of the department’s annual budget including variance analysis when necessary.
  • Attend park-wide and internal meetings representing the Visitor Services Department and/or Museum
  • Additional duties as assigned in support of the mission of the Museum.

Qualifications

  • Bachelor’s Degree preferred.
  • 5 years of customer service experience in a front-line environment and 3+ years in a supervisory capacity required.
  • Experience working with POS, customer relation management system or other front line system is required. Experience working with Altru ticketing system is desirable.
  • Knowledge of accounting, budgeting, and financial/attendance reporting.

Skills

  • Demonstrated management skills, including scheduling, floor management, personnel relations and conflict management, and team building.
  • Strong knowledge of MS Office suite including Excel and Outlook.
  • Excellent communication skills; verbal and written fluency in English. Spanish is desirable, but not required.
  • Excellent customer service skills, ability to work as a team player, exercise diplomacy, and make independent decisions.
  • Solid analytic, organizational, and problem-solving skills.
  • Ability to prioritize tasks and work under pressure to meet scheduled and unexpected deadlines.
  • Ability to anticipate needs and changes as well as plan ahead.
  • Strong attention to detail.
  • Leadership skills to empower, motivate and develop a collaborative and positive work environment.
Compensation: $20 per hour, non-exempt plus Museum's benefits.

The Visitor Services Manager will be required to work Monday – Friday, but some weekend days, evenings, and/or holidays may be required as needed to ensure daily supervisory coverage.

If you feel you are the right fit and would like to be a part of our team, please send your resume and cover letter to jpadilla@sdnhm.org. Deadline to apply is Friday, December 6.