Employment

Available Positions

The San Diego Natural History Museum is an Equal Opportunity Employer. Interested in becoming a volunteer? View our current needs.

The Facility Engineer is primarily responsible for maintaining the proper functioning of all MEP, HVAC, and life safety equipment throughout the building both during regular hours and after hours. This position aids the Senior Director of Operations in handling facility operations and protocols in order to uphold the appropriate standards of the SDNHM. The Facility Engineer is responsible for managing the overall maintenance of the Museum facilities, including off-site warehouse and Museum owned vehicles, and is accountable for maintaining compliance with hazardous materials and accessibility regulations, reporting compliance under OSHA and other government regulatory agencies.

Specific Responsibilities:

Facility

  • Maintains a functional knowledge of systems which include: HVAC/DDC Controls, Plumbing, Fire Protection/Fire Alarm, Elevators, Back-up Generators, Landscaping, Building Management Systems, Lighting Systems, Roof Systems, and Electrical Systems.
  • Diagnose, repair, and perform preventative maintenance on various types of equipment including, but not limited to: Chillers, Boilers, Air Handling Units, Cooling Towers, VAV Boxes, and Pumps.
  • Proactively inspect building and facilities equipment/furnishings to determine functional systems and detect malfunctions and needed repairs. Provide responsive assistance to the Senior Director of Operations to support the timely completion of Museum construction, repairs, or space alteration projects.
  • Oversees the General Maintenance Technician in order to maintain functionality and appearance of the facility, and all associated department personnel, including but not limited to, recruiting and selecting new staff, establishing work-related duties/responsibilities, training and scheduling, and periodically reviewing and evaluating staff performance.
  • Develops the department’s budget in collaboration with the Senior Director of Operations including negotiating with contractors, vendors, craftsmen, repair and cleaning services, and supply purchases.
  • Manages the selection of contracted vendors, schedules contractors, conducts site job walks, collects bids for projects, and manages adherence of vendors to Museum policies. 
  • Maintains a routine maintenance schedule including general painting needs, roof and other structural concerns, pest management, and safety training for all staff.
  • Maintains files on building plans and facility renovations. 

Health and Safety

  • Oversees the implementation of the Museum’s hazardous materials and disposal plan.
  • Ensures that permits/records pertaining to hazardous chemicals, generating periodic reports to the County and other agencies as required by law, are maintained.
  • Coordinates with the Fire Department as needed, for regular site inspections or responses to emergencies on site.
  • Responsible for the development and training under a disaster plan, devising a checklist to be followed in the event of an emergency.
  • Serves as primary contact in the event of certain facility emergencies.
  • Maintains functional knowledge of the condition of the Museum and the warehouse at all times including knowledge of security equipment (Fire Panel, Burglar alarm, Fire extinguishers, Fire Code Compliance).

Additional duties

  • Interacts with all Museum personnel to help facilitate the coordination of events, programs, projects, and storage within the facility, as well as being responsible for working with all departments to establish and monitor capital improvements that enhance the mission of the Museum and the visitor experience.

Essential Requirements:

  • Proven team player with strong communication skills who is approachable and responsive.
  • Expected to actively support diversity on their teams and museum-wide.
  • 5 years of demonstrated management experience in a large facility maintenance capacity within a museum or other similar environment.
  • Proven leader in hiring, training and supervising employees.
  • Frequent standing, walking, bending, sitting, climbing (stairs & ladders), crawling and lifting of moderately heavy loads up to 50lbs.
  • Occasional work in elevated places.
  • Good auditory skills with a full range of hearing. Good vision including acuity, depth perception, color vision.
  • Comfortable working around the general public.
  • Able to respond to emergency situations including but not limited to chemical spills, fires, and evacuations.
  • Able to safely operate an electric transport cart, a hand truck, a tractor, a forklift and scissor lift (used frequently) along with other equipment used to maintain the facilities.
  • Frequent work throughout all Museum and warehouse facilities including conference facilities, galleries, exhibit halls, presentation halls, research laboratories, storage rooms, and maintenance and/or metal/wood shop.
  • Frequent work outdoors.
  • Valid California driver’s license and good vehicle operation record.
  • Occasional work with or possible exposure to various chemicals.
  • Fluently bilingual in English/Spanish a plus.

To apply please submit resume, cover letter outlining your experience, salary requirement and three professional references to hr@sdnhm.org. No phone calls, no drop ins, and no recruiters please.

As The Nat’s Director of Volunteers, you will recruit, interview and oversee a robust core of over 700+ volunteers that provide vital services and public-facing activities for one of San Diego’s most popular and beloved museums.  This is a leadership position that is perfect for individuals who enjoy a variety of work and engaging with diverse groups and individuals.

The Nat’s volunteers interpret aboard whale-watching cruises; lead and recommend hikes throughout the region; provide educational experiences for students; engage guests with floor programming; and work behind-the-scenes with curators in the collections and research division. In addition to administrative work, the position presents an exciting opportunity to evolve the Museum’s volunteer offerings, working closely with the Education Department and leadership of flagship volunteer programs to facilitate, create, and update programs and trainings.

We seek a candidate who is a multi-tasker, enjoys working with a wide diversity of individuals and will be a strong and proactive collaborator. Active listening, patience, respectful communication and maintaining confidentiality are qualities that are essential for the position. You will be a key member of the Education and Engagement (EE) Division, and will help shape the strategic direction and growth of the Volunteer Department.  As the Director of the Volunteer Department, you will report directly to the Vice President of Education and Engagement, and work with a variety of Museum departments including Education, Exhibits, Science and Conservation, Institutional Advancement, Marketing and Operations.

Responsibilities Include:

  • Vision & Strategy: Works with staff and volunteer leadership to determine and implement strategic priorities that will advance remote, in-person and outreach volunteer offerings. Researches and envisions new volunteer programming, including plans to build a site-based horticultural stewardship program to maintain interpretive gardens; and a community science stewardship program. Strategizes volunteer, recruitment, training, and program development needs for volunteer programs.
  • Management & Leadership: Oversees the Department of Volunteers and the 700+ individuals that actively volunteer at The Nat, placing each into the most appropriate opportunity. Annually recruits, oversees and mentors seasonal Summer Camp Volunteer Liaison to help manage youth camp volunteers. Understands and responds to the needs and concerns of individuals and volunteer groups. Participates in volunteer group programs and meetings to build excitement and program ownership with volunteers through collaborative development. Addresses issues of concern with volunteers in a respectful and confidential manner. Communicates and administers Museum policies and updates, working closely with volunteer groups to collaborate on solutions and outcomes whenever possible.
  • Administration, Budgets, and Reporting:  Develops, plans, and tracks the Volunteer Department’s annual budget. Participates actively in planning and budgeting for the overall Education and Engagement Division. Oversees and directs the preparation of reports, conveying metrics, narratives, and/or budget. Shares highlights of volunteer activity with staff, volunteers and stakeholders. Celebrates volunteer accomplishments by planning annual recognition event, and keeping record of volunteer activities and hours through Volgistics. 

Traits & Qualifications:

  • A seasoned individual with Bachelor’s degree or four years equivalent experience.
  • Demonstrated experience of at least two years managing sizeable groups of staff and/or volunteers.
  • Experience working successfully with a wide range of ages, ethnicities, and backgrounds.
  • Background in education and/or natural science background is desirable.
  • Bi-lingual and/or ability to speak and write in Spanish is desirable.
  • Experience developing new programs and/or protocols.
  • Knowledge of (or experience with) Volgistics, Altru, or other comparable database programs.
  • Ability to connect effectively with diverse groups, write clearly and persuasively, and enhance and build meaningful relationships within and outside the Museum.
  • Experience planning, overseeing and reporting on sizeable budgets.

Personal Qualities:

  • Skilled communicator.
  • Creative thinker and innovator.
  • Excellent written and oral communication skills. 
  • Active listener who follows up on input.
  • Highly organized with strong skills in time management and multi-tasking.
  • Able to maintain confidentiality.
  • Collegial team player with excellent interpersonal skills.
  • A self-starter who demonstrates resourcefulness and good judgment.
  • Values inclusion, diversity of thought, backgrounds, and perspectives.
  • Integrity and ethics beyond reproach.

This is a full-time, exempt position. Some weekends and evenings are required.

Salary: $58,000 - $62,000 a year

Please submit a resume with three references, cover letter, and one page (600 word max.) writing sample that describes an instance that you handled a difficult situation that required diplomacy. All materials should go to hr@sdnhm.org. No phone calls or drop–ins, please. 

Review of applications will begin on March 8, 2021.

 

 

The San Diego Natural History Museum is seeking an enthusiastic, friendly, and experienced full-time Senior Visitor Services Associate (VSA) to assist guests at our Admissions Desk, 3D Theater, and as Museum and exhibit entries. VSAs provide Museum guests an unparalleled customer service experience in a fast-paced, educational and entertaining environment. The ideal candidate will be comfortable shifting roles and responsibilities throughout the day while continually maintaining a pleasant and professional demeanor.

 

This position requires Friday through Tuesday availability as well as holiday availability. The  San Diego Natural History Museum is not open on Thanksgiving or Christmas Day.

Areas of responsibilities include:

  • Provide consistent and excellent customer service to guests, members, staff, and all other constituents that may come into the Museum.
  • Stationed at the Admission Desks providing assistance to guests in person, or over the phone with sales for admission/memberships/programs as well as answering a variety of questions about the Museum and Balboa Park. Desk duties also include upselling memberships, selling programs and surveying guests.
  • Stationed at the entrance of exhibitions monitoring capacity, checking tickets, and directing guests (if applicable).
  • Stationed at the Museum’s giant-screen theater, assisting guests with seating, and 3D equipment. Sanitizing theater seating between each film.
  • Other general visitor services duties, including but not limited to: Describing Museum exhibitions with interest and accuracy; monitoring the cleanliness of exhibitions throughout the day; answering incoming phone calls professionally; and, keeping up-to-date on current promotions, programs, and procedures.
  • Encourage guests to maintain COVID safety guidelines.

 

Qualifications:

  • Friendly personality with a guest-focused attitude and a commitment to creating a welcoming and fun atmosphere for the Museum's visitors.
  • Professional demeanor, reliable, punctual, and hardworking.
  • A background in customer service, hospitality, or retail with experience in credit card/cash handling and CRM database and/or ticketing software knowledge is highly desirable.
  • Familiarity with Balboa Park a plus.
  • Must be able stand for long periods of time and communicate verbally for the majority of each shift.
  • Ability to learn processes, procedures, and information quickly.

 

This is a full-time position with benefits such as health insurance, vacation, 13 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

The position pays $14/hour.

Please send resume and cover letter to kmitchell@sdnhm.org.  No phone calls or drop-ins please.

Deadline to apply is Thursday, March 11th.

The San Diego Natural History Museum Visitor Services department is seeking an experienced, full-time Visitor Services Lead to provide superior customer service to Museum guests, assist guests at our Admissions Desk, 3D Theater, Museum and exhibit entries while also providing guidance and support to Visitor Services staff.  Excellent interpersonal and communication skills are required, with the ability to solve customer problems quickly and efficiently, while upholding Museum initiatives and standards. Candidates must be trustworthy, professional, and positive at all times as this position is primarily focused on providing an interactive guest experience while leading a team of Visitor Services Associates.

 

This position requires Friday through Tuesday availability as well as holiday availability. The San Diego Natural History Museum is not open on Thanksgiving or Christmas Day.


Areas of responsibilities include:

  • Provide consistent and excellent customer service to guests, members, staff, and all other constituents that may come into the Museum.
  • Running a multi-associate floor schedule by assessing floor needs and assigning tasks as necessary.
  • Communicating with other departments as needed.
  • Daily opening and closing procedures which include ensuring Museum floor is prepared, reconciling daily sales and reporting and tracking various admission numbers for both internal and external constituents.
  • Supervising and providing support to the Visitor Services Associates.
  • Training and coaching Visitor Services Associates by ensuring they are up-to-date on current promotions, programs, and procedures.
  • Stationed at the Admission Desks providing assistance to guests in person, or over the phone with sales for admission/memberships/programs as well as answering a variety of questions about the Museum and Balboa Park. Desk duties also include upselling memberships, donations (what do they do with donations?), selling programs and surveying guests.
  • Stationed at the entrance of exhibitions monitoring capacity, checking tickets, and directing guests (if applicable).
  • Stationed at the Museum’s giant-screen theater, assisting guests with seating, and 3D equipment. Sanitizing theater seating between each film.
  • Encourage guests to maintain COVID safety guidelines.

 

Qualifications:

  • 3+ years of customer service experience
  • 3+ years of credit card/cash handling sales
  • 1+ years of coaching or leading other associates
  • CRM database and/or ticketing software knowledge required
    • Altru experience preferred
  • Intermediate Microsoft Office skills
  • Strong math aptitude
  • Comfortable with public speaking and leading a small group
  • Comfortable dealing with a wide array of guests and customer service situations

 

This is a full-time, position with benefits such as health insurance, vacation, 13 paid holidays, free admission into all of Balboa Park’s museums as well as free admission to the San Diego Zoo and Safari Park.

The position pays $14.50/hour.

Please send resume and cover letter to kmitchell@sdnhm.org.  No phone calls or drop-ins please.

Deadline to apply is Thursday, March 11th.